Last updated: 25 February 2026
1. Who We Are
Diamond London ("we", "our", "us") provides residential cleaning services across Greater London. Our registered address is 167-169 Great Portland Street, London, W1W 5PF. You can contact us at contact@diamond-london.com.
2. What Information We Collect
We collect information you provide directly to us when you fill in our contact form or call us. This may include your name, email address, phone number, postcode and details of the cleaning service you require. We do not collect payment card information — all payments are handled in person or by secure third-party processors.
3. How We Use Your Information
We use the information you provide solely to respond to your enquiry, provide a quote, arrange and carry out your cleaning service, and communicate with you about your booking. We do not use your information for marketing without your explicit consent.
4. Cookies and Analytics
We use Cloudflare Web Analytics, which is cookie-free and does not track personal data. We also use Google Analytics (GA4), which is only loaded after you accept cookies via our cookie consent banner. You may decline cookies and the site will function fully without them.
5. Data Sharing
We do not sell, rent or share your personal information with third parties for marketing purposes. We may share your information with service providers who assist in operating our website (such as Cloudflare for hosting and analytics), and only to the extent necessary for those services.
6. Data Retention
We retain enquiry and booking information for as long as necessary to provide our services and comply with our legal obligations. Contact form submissions are retained for up to 12 months.
7. Your Rights
Under UK GDPR, you have the right to access, correct or delete the personal information we hold about you. You also have the right to object to processing and to data portability. To exercise any of these rights, contact us at contact@diamond-london.com.
8. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website constitutes acceptance of any changes.
9. Contact
If you have any questions about this privacy policy or how we handle your data, please contact us at contact@diamond-london.com or call us on 020 3555 0888.